Our commitment

At Northwood Cottages we believe an individual's right to keep their personal information private is extremely important. We are committed to protecting and maintaining the privacy, accuracy and security of your personal information.

How we collect information

We will only collect information relevant to our business relationship with you. We may collect personal information about you when you deal with us by telephone, letter, fax, email, make an order or visit our website.

Why we collect information

We collect personal information for the following purpose: To process a payment for a product (including accommodation). There may be occasions when we obtain personal information about you from a third party. For example when the bank advises us of the payment from your credit card.

Who will be collecting your information?

Your personal and sensitive information will be collected by personnel working for Northwood Cottages for use and on behalf of other Northwood Cottages networks (such as bookings, accounts etc.) that might require access to your personal and sensitive information in connection with your order(s).

How we use your information

We will limit the use of your personal information to carrying out our business, which includes your actual booking or other order of the items selected by yourselves. Including such things as special offers, which we may have from time to time.

Who will use your information?

We will not share, sell or trade your personal information to any non Northwood Cottages personnel, company or person. We do allow your information to be provided to other select organisations that perform certain functions or operations for us, such as delivery companies, and accounting companies. However we expect these companies to adhere to the same standard of care as we do ourselves so that they do not provide this information to anyone. In addition it maybe used by government and regulatory authorities as required by law.

Security of information

We will ensure that your personal information is kept secure and confidential. Only employees of Northwood Cottages are authorised to handle your information, and will have access to your information. We will not retain any of your information for any longer than it is required by us, except to fulfil our legal obligations. As a guide, the law generally requires us to retain accounting information for several years after an account is closed, however, we may retain some information for shorter or longer periods than this, depending upon any specific legal requirements and the needs of our business.

If you think we've made an error

Northwood Cottages is committed to the protection of your privacy, and our policies, processes and systems have been developed with this intent. We recognise however, that even in the best run organisations things can go wrong. If you think we have not lived up to our commitment, we invite you to write to Northwood Cottages.

Privacy commitment changes

Northwood Cottages may make changes to its privacy and information handling practices from time to time for any reason and we will include those changes on our website. If, at any time, you have questions or concerns about our commitment to your privacy, please feel free to contact us.

Feedback is welcome

Our website has areas where you can submit feedback. Any feedback that is submitted through these areas becomes the property of Northwood Cottages. We may use this feedback for marketing purposes. If so, we will contact you for your prior approval.

Dated

Information is current as at 1^st September 2003.
Northwood Cottages

Back to Top

© Northwood Cottages 2008. All rights reserved.
Booking Conditions | Privacy Policy | Access Statements
Web Site Designed by Spida Web